Customer Support - +352 691 170757

Complaints & Returns

In the event that you are a consumer, i.e. make the purchase for purposes that can predominantly neither be attributed to your commercial nor your self-employed professional activity, you have a right of revocation in accordance with the following provisions.

Right of cancellation

You have the right to revoke this contract within fourteen days without giving reasons.

The time limit for revocation is fourteen days from the day on which you or a third party appointed by you who is not the carrier took or has taken possession of the goods.

In order to exercise your right of revocation, you must give us

Good-Bye S.à r.l.
11A rue Wiltheim
5465 Waldbredimus
TEL: +352 691 170757

by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to[if applicable, the name and address of a person authorized by you to receive the goods] immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

End of the cancellation policy

7.1 The right of cancellation does not exist at the delivery of

of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and your name), sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery, of goods if, after delivery, they were inseparably mixed with other goods due to their nature, of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery, of newspapers, magazines or periodicals with the exception of subscription contracts.

7.2 Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide sufficient protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.

7.3 Before returning the goods, please call us at [Tel.Nr +352 691 170757] to notify us of the return. In this way you enable us to assign the products as quickly as possible.

7.4 Please note that the modalities mentioned in the above paragraphs 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.