Return / Cancellation
Please note that only unused and in original packaged goods can be returned!
Consequences of cancellation
If you cancel this agreement, we must repay to you all amounts which we received from you, including shipping costs (except for additional costs incurred because you selected a type of delivery other than the favorable standard delivery offered by us) without delay and no later than 14 (fourteen) days from the day on which we received the notice of your cancellation of this agreement. For this repayment, we use the same means of payment which you used for the original transaction; in no case will we charge you fees for this repayment.
We may withhold repayments until we received the goods back. You must pay compensation to us in the case of deterioration of goods and any utilisation (e.g. benefits from use) which cannot be surrendered in whole or only partially or in a worse condition. You must send or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you give us notice of cancellation of this agreement. The period is deemed to have been complied with if you submit the goods before the period of fourteen days has expired.
You bear the direct costs of return of goods. You must pay compensation to us in the case of deterioration of goods and any utilisation (e.g. benefits from use) which cannot be surrendered in whole or only partially or in a worse condition. You must pay for any deterioration of the goods only if such deterioration was caused a handling of them which is not necessary for checking the quality, features and functioning of the goods.
A right of cancellation, as stated above, does not apply to the following statutory exceptions pursuant to § 312 d (4) Civil Code:
Shipping sealed goods which cannot be returned for health protection or hygiene reasons if the sealing was removed after delivery. The same applies to goods which cannot be returned due to the quality of which or which spoil quickly or the expiration date would be exceeded.
End of cancellation policy