Customer Support - +352 691 170757

Terms of Payment

Payment via bank transfer

What do I have to know in order to pay by bank transfer?

We can process your order only after payment confirmation. With payments via bank transfer, the expected time this will take is three to five additional working days. In order to prevent delays to your payment, mark the order number as the reason for payment on the transfer form. This number can be found on your order placement confirmation email.

Please transfer the amount due to:
good-bye S.à r.l. I 11a, rue Wiltheim I L-5465 Waldbredimus
IBAN: LU13 0090 0000 9259 1700
name of the bank: ING Luxembourg

If payment is not received within the 30 calendar days after the order is placed, the order will be automatically cancelled.

How long does it take to process the payment?

After you have completed your payment according to the directions in the order placement confirmation email, it will take three to five working days for good-bye to receive the payment. Upon receipt of payment, we will begin processing your order. Please always enter the exact amount and the order number to avoid delays.

As soon as we have received your payment, we will send you an email confirming its receipt.

How can I avoid unnecessary delays?

Follow the directions in the order placement confirmation email. It is important that you provide the reference number when paying. Please take care to transfer the exact amount, incl. VAT and shipping costs where necessary.

When will my order start to be processed? 

As soon as we have received your payment, you will receive an order confirmation email from us. We will then start to process your order, compile the products and make them ready for shipment. As soon as the products have been shipped, we will send you a shipment confirmation email.  

Is it possible to change the billing address? 

As long as you have not received an order confirmation email, you can change your billing address. After you have paid, however, it is unfortunately no longer possible to change it. 

How do I cancel an order?

If your payment has not yet been initiated, it is possible to cancel your order by placing a call to the customer services or via your online client account. If you have already paid for your order and wish to cancel it, we will have to wait for the receipt of your payment before we can cancel. In that case, good-bye will require your bank details (incl. IBAN and SWIFT-Code), in order to refund your payment. If no payment is received for your order, it will be automatically cancelled after 30 days.


Payment via credit card

Which credit cards are accepted?

We accept MasterCard and VISA.

Is it possible to change a payment method once it has been chosen?

After you have placed an order with good-bye it is unfortunately no longer possible to change the payment method. If you want to do this anyway, you will have to first cancel your order – and then enter the desired payment method in a new order. 

Warning: If you want to cancel an order that was supposed to have been paid via credit card, it can take up to two days for the payment appropriation to be deleted by your card-provider or bank.

When will my card be debited?

Payment will be requested from your card-provider or bank immediately after your order.

How safe is it to pay by credit card?

We protect your personal data with a secure SSL connection, which encodes your data. SSL (Secure Socket Layer) is the highest possible level of security currently in use on the internet.

Can I re-use my credit card for a payment if it has been rejected?

If your order is not accepted online, please double-check that you have entered your credit card details correctly and repeat the order process. If the difficulties continue please contact your credit card provider or bank.

If you have already cancelled your order, it can unfortunately no longer be reactivated.

Is it possible to change my billing address?

Your billing address is the one which was registered at your credit card provider or bank. Please be careful when placing your order so that you always enter your billing address correctly.

After your order has been accepted by good-bye, it is no longer possible for you to change your billing address. Reason: your credit card provider or bank has already approved its use.

Is it a problem if the delivery and billing addresses are not identical?

If you would like to pay with a credit card and your billing and delivery addresses are not identical, it is possible that additional documents will be requested before the processing of the order can proceed.

Can I use a foreign credit card for my order?

Most worldwide credit cards are accepted by good-bye.

It is possible that you will be asked for additional documents before good-bye can process your order.